Refund & Payment Policy
Effective Date: May 15, 2021
At GEEK SERVICE, we are committed to delivering high-quality professional services with transparency, fairness, and customer satisfaction. This Policy explains how payments, cancellations, and refunds are handled for our services.
Payment Terms
Project fees, payment schedules, and applicable charges are communicated and agreed upon before work begins.
Depending on the nature of the engagement, payments may be required in advance, in agreed milestones, or upon invoice.
Payments are processed through secure payment providers. Clients are responsible for ensuring that payment information provided is accurate and that sufficient funds are available at the time of payment.
Cancellation
Clients may request to cancel a project at any time by contacting GEEK SERVICE in writing.
If work has not yet commenced, the client may be eligible for a full refund, less any non-recoverable payment processing or banking charges where applicable.
If work has already begun, the project will be reviewed based on the work completed, project progress, and deliverables provided. Where appropriate, a full or partial refund may be issued for services that have not yet been performed.
Refund Requests
We understand that circumstances may change. If you are dissatisfied with our services for any reason, we encourage you to contact us promptly.
Every refund request is reviewed individually and fairly. Our team will work with you in good faith to understand your concerns and, where appropriate, provide revisions, corrective work, alternative solutions, or an equitable refund based on the circumstances.
Third-Party Expenses
Certain projects may involve payments made to independent third-party providers, including domain registrars, hosting companies, software vendors, cloud platforms, advertising networks, or similar services.
Where such costs have already been incurred on the client’s behalf, refunds will be subject to the policies of the respective third-party provider.
Duplicate or Unauthorized Payments
If a duplicate payment or an unauthorized transaction is identified, please contact us immediately.
Verified duplicate or unauthorized payments will be investigated promptly and, where appropriate, refunded through the original payment method in accordance with applicable payment provider requirements.
Refund Processing
Once a refund has been approved, it is generally processed within 5 to 10 business days. The time required for the funds to appear in your account depends on your payment provider and financial institution.
Dispute Resolution
Our goal is to resolve concerns quickly and professionally. Before initiating a payment dispute or chargeback, we encourage clients to contact us directly so we have the opportunity to review the matter and work toward a fair resolution.
Policy Updates
GEEK SERVICE may update this Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions regarding payments, cancellations, or refunds, please contact GEEK SERVICE using the contact information provided on our official website.